OLX Autos India
Frequently Asked Questions
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How do I book an appointment with OLX Autos?

Book an appointment on the OLX Autos website or call us on 9821110000. You only need to fill out details about your car like make, model, year and mileage and provide us your basic contact information.

Can OLX Autos inspect my car at my home or office?

Absolutely! OLX Autos offers home inspection in most cities at your preferred location. You can book an appointment for home inspection through our website or by calling us on 9821110000.

How long will it take to inspect my car?

It takes about 45 mins for our Inspection Engineer to inspect the car.

How does the inspection take place?

One of our trusted and trained ‘inspection engineers’ will inspect your car on more than 100 parameters, which also includes a short test drive and evaluate your car’s condition to get you the best offer.

Can I reschedule my appointment?

Yes, you can easily reschedule the appointment by calling us on 9821110000.

Can I sell my commercial car with olx autos?

OLX Autos does not buy commercial vehicles as of now.

How is the value of my car calculated?

The exact value of the car can only be assessed after an inspection by OLX Auto’s professional car inspectors. Factors such as the condition of the car, usage of the car and market intelligence incorporating current demand and supply situations play an important role in the generation of the best.

How much time will I have to wait to get an offer for my car?

Once our inspection engineer evaluates your car, we’ll contact you with a fair value we would expect on the market. With your confirmation, we will proceed to find you the best offer.

What paperwork do I need to sell my car with olx autos?

Please carry all documents of the car, like the original registration book, warranty book, insurance and service history documents. In case of duplicate papers or digital copies, inform us in advance.

Are there any hidden fees?

We, at OLX Autos, are totally transparent when it comes to our valuations and there are no hidden fees. We offer a free valuation service and free vehicle collection.

What if I did not like the price offered by you?

You are not obligated to sell if you don’t find an offer to suit you.

What else do I have to take care of?

The registered owner of the car must be present for the payment. However, we understand this might not be possible sometimes. In that case, you may provide a signed authorization from the owner to complete the transaction on their behalf.

Will I get the exact amount that is being offered to me?

There may be a difference in the amount you agree upon and the amount you receive while selling the car. This can be only because we withhold certain amounts for a few cases. This holdback amount is refunded once the conditions are fulfilled. Holdback cases: Holdbacks for party presence requirements (only for some RTOs) Bank NOC in case of hypothecation removal on the car (only for cars where there is a loan) Holdbacks if hypothecation removal is required Holdback for the service history of the car

Do I need to remove my fasttag while handing over the vehicle?

OLX Autos strongly recommends taking all your belongings before handover. FastTag is also labeled as the personal belonging of the customer hence we recommend to deactivate the same if you are selling your car to OLX Autos. Please note that OLX Autos is not responsible for the reimbursement of any deductions from the FastTag wallet after the handover of the vehicle.

When can I get my rc transfer completed?

RC Transfer is initiated only after the car is sold to the end buyer by the Channel Partners which normally takes 180 days. Once the end buyer is finalized and the documentation is approved, we normally take 30-60 days to complete the RC Transfer process.

What happens if there is any mishap in these 180 days with my car until you find an end buyer?

OLX Autos supports you until the entire process of transfer is completed. Every customer who sells their car to OLX Autos is covered by the Vehicle-Owner Protection Policy of OLX. Which gives a coverage of upto 15 lakhs and protects you from:

  1. Traffic Challans on the Vehicle.
  2. Court of Tribunal proceedings for the vehicle
  3. Accidents by the vehicle
  4. Police, Court and Legal notices received for the vehicle
  5. Any misuse of the vehicle.
Where can I check my RC transfer status?

Our team will keep you updated with the status of your transfer however, you can also check the status of your RC transfer directly from https://parivahan.gov.in/parivahan/ **Delhi NCR customers, kindly check after 360 days.

I have got a challan/court notice for my pending challan on my car despite selling my car to olx autos. What should I do now?

OLX Autos supports you until the entire process of repayment of Challans. Every customer who sells their car to OLX Autos is covered by the Vehicle-Owner Protection Policy of OLX. Which protects you from:

  1. Traffic Challans on the Vehicle.
  2. Court of Tribunal proceedings for the vehicle
  3. Accidents by the vehicle
  4. Police, Court and Legal notices received for the vehicle
  5. Any misuse of the vehicle.